Welcome to Solutions Consultancy Ireland's Imaginarium!
Where do we find how to reach our full business potential?
How do we develop our working practices so they deliver, while continuously delighting our customers?
What would make every point of contact our customers have with our organisation a positive one?
Why can't we find a guaranteed way to make our customers keep coming back?
When will we see real brand recognition for our organisation?
Who will help us to gain real competitive advantage over our rivals?
We are two Innovation and Service Design Specialists who will re-imagineer your organisation and your future.
If you are in the business of providing a service to customers, our skills in Service Design and Innovation can help you transform the service you provide for them, leading to greater customer satisfaction and delight, significant repeat business and positive word-of-mouth.
Your journey towards service excellence "will never be completed as long as there is imagination left in the world" Walt Disney.
- Understand your present and potential customers through profiling and mapping their journey. Become familiar with what their decision making processes are and why they should choose your product or service.
- Choose the correct channels to communicate with your market.
- Find methods of making your product or service the only solution to fulfill your customer's needs.
- Gain a process of improvement and innovation within your organisation so you can consistently delight your customers.
- Be consciously competent in delivering service excellence all the time.
- Maximise the points of differentiation and minimise the points of parity with your competition.
- Align your people, technology and strategic planning.
- Implement and follow up all strategic initiatives.